Buyer qualification tips
You must first submit your customers through Buyer Qualification prior to creating a payment link. Approval rates can vary based on your program and the results will appear in the app in just 1-2 minutes.
If your customer is not immediately approved, you may see one of these statuses:
Typically if a company does not pass buyer qualification, it is because the information submitted was not the correct legal name and/or incorporated address.
Tips to get the correct legal and incorporated info:
- Typically the legal name will be shown in the footer at the bottom of their website, and could include “Inc.” or “LLC” for example.
- Once you have their legal name, you can go to www.opencorporates.com to find their incorporated address. Enter in their legal name in the search bar, select “exclude inactive” and find the address that matches your customer’s legal name and country.
- Sometimes the “registered address” will match the Headquarter address, and other times it won’t.
- If the registered address listed on Open Corporates is in Delaware, and the full street address is not shared, then you can go to https://icis.corp.delaware.gov/ecorp/entitysearch/namesearch.aspx to find it.
- Enter the legal name and it will give you the “registered agent info” which should be the incorporated address.
Easy access to request support
We’ve made it even easier to get the support you need when you need it. Users can now create support tickets directly from the Capchase App on the All Deals page or in Salesforce CRM on the Opportunity Record. This eliminates having to navigate to another screen to ask for help.
