Pay Portal

The Pay Portal is where you can manage and review the details of all contracts you're paying for using Capchase Pay. Your subscription will be displayed in the Pay Portal once you complete the Payment Link that you received from your Vendor. In the Pay Portal, you can see your payment schedule, the amount and status of each payment, and much more.

Sign up

You can sign up for the Pay Portal using your company email or through SSO.

Payment schedule

Now, you can access all your receipts for each installment once they are complete. You can download the documents by clicking the respective arrow for each payment.

Share access

You can add as many users as you need to your account directly in the Portal. On the left-hand menu, click on ‘Share Access’ to add everyone's emails who need access to your subscriptions.

If you have any questions, reach out to our Support Team at support@capchase.com.

Subscription statements and documents

Access your statements and other documents directly in your Buyer portal with just a few clicks!

Using the Capchase Portal, you can easily retrieve the documents for each of your deals. You can view and download your subscriptions, contract agreements, and payment statements.

To download the statements from your active subscriptions, go to your Portal, click on the Subscription name at the top of the screen, and scroll down the page to see all the listed files.

Payment method update

You can change your bank account directly in the Pay Portal by going to Settings → Billing → Clicking on the three vertical dots and then ‘Change account.'

Add your new bank account information and explain the reason for the change in payment method. The approval process can take up to a couple of business days, so including all the correct and necessary information will speed up the process.

Important notes

• Capchase can only send draws and collect repayments from the same account, so only one bank account can be active as a payment method at a time.
• For security reasons, only one bank account change is permitted during the subscription time.

Payment method options

Capchase Pay customers can make payments via ACH direct debits in the United States, BACS direct debits in the United Kingdom, SEPA direct debits in Eurozone/EEA, Autogiro direct debits in Sweden, PAD in Canada, and debit/credit card.

Direct debit transactions are processed directly from a client's bank account, so you don’t have to worry about credit card fees or chargebacks. Note that payments are subject to bank processing times and working hours.

Debit and credit card payments are only offered to pre-approved customers.  For those eligible to make payments by debit or credit card, Capchase partners with Stripe to accept card payments. Capchase complies with all scheme rules and regulations set by Nacha in the US, the Direct Debit Guarantee in the UK, the European Payments Counsel in Europe, and the Financial Consumer Agency of Canada.